{"xsrfToken":"240f61a6d01390f5b6da3d95119267906959274b_lout","branding":{"id":"1","key":"ors","name":"Research 411 Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE3MzA3OTkzOTYsIm5iZiI6MTczMDc5ODc5Nn0.9yG-EM982zsmz3_SpXA6RQ66nhBsHnFt8bjn4UKU3T4&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"<p><font color=\"#800000\"><b>This portal is NOT HIPAA Complaint. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.</b></font></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","announcementHeader":"ATTENTION","announcementMessage":"{color:#800000}*This portal is NOT HIPAA Complaint. Do not enter any +[Protected Health Information (PHI)|https://www.hipaajournal.com/considered-phi-hipaa/]+ in your ticket request.*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#221f72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed3d4d07-37b3-4f11-a195-50126781dbdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkM2Q0ZDA3LTM3YjMtNGYxMS1hMTk1LTUwMTI2NzgxZGJkZiI6WyJyZWFkIl19LCJleHAiOjE3MzA3OTkzOTYsIm5iZiI6MTczMDc5ODc5Nn0.wNCv_6Ld8KlpnjA096STlxgntW01Y3GRX_bauNgPmgU&client=e10ff397-9526-4bc3-8e70-13e821e09030&height=300&mode=fit","bannerMediaApiFileId":"ed3d4d07-37b3-4f11-a195-50126781dbdf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ors","projectId":10000,"serviceDeskId":1,"name":"Research 411 Portal","description":"<p>Welcome! You can raise an Office of Research Services request from the options provided.</p>\n<p><font color=\"#800000\"><b>This portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.</b></font></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"14","name":"Clinical Research Orientation","descriptionHtml":"","callToAction":"Clinical Research Orientation","introHtml":"<p>This orientation is offered to both new and existing research coordinators, managers, and other non-faculty.</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"18","name":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","descriptionHtml":"","callToAction":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","introHtml":"<p>Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"9","name":"ClinicalTrials.gov Assistance","descriptionHtml":"<p><a href=\"https://redcap.mountsinai.org/redcap/surveys/?s=3EFKE7TD8K\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"red\"><b>Submit your ClinicalTrials.gov Registration by clicking HERE</b></font></a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Supporting Docs to Help with Registration</b></p>\n<ul>\n <li><a href=\"https://clinicaltrials.gov/policy/protocol-definitions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protocol Registration Data Element Definitions for Interventional and Observational Studies (ClinicalTrials.gov)</a></li>\n <li><a href=\"https://prsinfo.clinicaltrials.gov/ProtocolDetailedReviewItems.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ProtocolDetailedReviewItems.pdf (ClinicalTrials.gov)</a></li>\n</ul>","callToAction":"ClinicalTrials.gov Assistance","introHtml":"<p>ClinicalTrials.gov Assistance</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"10","name":"Communication Support","descriptionHtml":"","callToAction":"Communication Support","introHtml":"<p>Communication Support</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"11","name":"Custom Training & Education","descriptionHtml":"","callToAction":"Custom Training & Education","introHtml":"<p>Custom Training & Education</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"13","name":"Investigational Device Exemption (IDE) Consulting","descriptionHtml":"","callToAction":"Investigational Device Exemption (IDE) Consulting","introHtml":"<p>IDE Consulting</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"16","name":"Investigational New Drug (IND) Consulting","descriptionHtml":"<p>Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.</p>","callToAction":"Investigational New Drug (IND) Consulting","introHtml":"<p>IND Consulting</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"71","name":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","descriptionHtml":"<p>Use this form to add/update a Non-ClinicalTrials.gov study on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website. Only Non-ClinicalTrials.gov pages can be maintained in this way.</p>\n<p>Select the type of request you are making, and fill in ALL relevant fields, providing documentation as requested.</p>\n<p><b>NOTE</b><br> If you are creating a new study page ALL fields are required. If you leave any blank, a representative will contact you, delaying your request.</p>\n<p>If your study is registered on <a href=\"https://clinicaltrials.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ClinicalTrials.gov</a> but does not appear on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website, please provide your NCT number.</p>","callToAction":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","introHtml":"<p>Use this form to add/update a Non-ClinicalTrials.gov study on the Mount Sinai Clinical Trials website. Only Non-ClinicalTrials.gov pages can be maintained in this way.</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"73","name":"Multi-Site Study Support Consultation Request","descriptionHtml":"<p>The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <b><a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a></b> and <b><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">InCHOIR</a></b>. As part of the national network of CTSA, the additional resources of the <b><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a></b> are also available to MSHS researchers for studies that require support not available locally.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.</p>","callToAction":"Multi-Site Study Support Consultation Request","introHtml":"<p>Use this form to request support with a multi-site study.</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"17","name":"Pre-protocol Development","descriptionHtml":"","callToAction":"Pre-protocol Development","introHtml":"<p>Pre-protocol Development</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"8","name":"Research 411","descriptionHtml":"<p>NOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender List in the Junk setting of your Email account.</p>","callToAction":"Research 411","introHtml":"<p>General Questions</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[1],"key":""},{"id":"15","name":"Research Subject Recruitment","descriptionHtml":"","callToAction":"Research Subject Recruitment","introHtml":"<p>Research Subject Recruitment</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"145","name":"Spanish Translation","descriptionHtml":"<p>Complete all of the fields and attach the document(s) for translation below.</p>\n<p><b><font color=\"#800000\">NOTE: Translation services are only available for NIH-funded studies.</font></b></p>","callToAction":"Spanish Translation","introHtml":"<p>Spanish translation service of study documents.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[20],"key":""},{"id":"69","name":"Biostatistical Consultation","descriptionHtml":"","callToAction":"Biostatistical Consultation","introHtml":"<p>Biostatistics, Epidemiology, and Research Design (BERD)'s Resources</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"88","name":"CTSA Mini-Sabbatical Opportunities","descriptionHtml":"<p>Please refer to the announcement for the specific prerequisites for this course before completing this form.</p>","callToAction":"CTSA Mini-Sabbatical Opportunities","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"72","name":"CTSA Supplement Applications","descriptionHtml":"","callToAction":"CTSA Supplement Applications","introHtml":"<p>This form documents the intent of members of the Research Community at ISMMS to apply for CTSA/NCATS-related funding opportunities, so that they can obtain appropriate support from our hub.</p>","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"1","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Email Request</p>","icon":10433,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[],"key":""},{"id":"142","name":"Grant Support","descriptionHtml":"","callToAction":"Grant Support","introHtml":"<p>Support related to KL2 Scholar Project, TL1, UL1 Pilot Project</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""},{"id":"43","name":"Multi-Site Study Support Intake Form","descriptionHtml":"<p>The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <b><a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a></b> and the <b><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institute for Transformative Clinical Trials</a></b>. As part of the national network of CTSA, the additional resources of the <b><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a></b> are also available to MSHS researchers for studies that require support not available locally.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">To request a consultation with the Hub Liaison Team, please complete the below intake form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.</p>","callToAction":"Multi-Site Study Support Intake Form","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Questions"},{"id":19,"name":"Regulatory Support"},{"id":20,"name":"Consultations & Services"}],"orderMapping":{"19":[9,13,16,17,15],"20":[14,18,10,11,71,73,145],"1":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ORSHD","spaceName":"Knowledge Base of ORS Help Desk","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ORSHD","isServer":false},"labels":[],"projectKey":"ORS","serviceDeskId":1,"kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ORS","userLanguageHeader":"Research 411 Portal","userLanguageMessageWiki":"<p>The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.</p>\n<p>NOTE:<br> Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.</p>","defaultLanguageHeader":"Research 411 Portal","defaultLanguageMessage":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.\n\nNOTE:\nAdd ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzA3OTk5OTYsIm5iZiI6MTczMDc5ODc5Nn0.6cnUhzkO1xRmWUrSNEaqLEYZtVjCNDjSjrBSgpb1L1g","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e10ff397-9526-4bc3-8e70-13e821e09030","tokenDurationInMins":20}},"kbPage":{"id":291733507,"title":"What is Trial Innovation Network (TIN)?","url":"https://researchsupport-mshs.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/291733507","space":{"key":"ORSHD","name":"Knowledge Base of ORS Help Desk","id":78544928},"serviceDeskIds":[1,9],"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","idInString":"291733507","projects":[{"projectId":10000,"serviceDeskId":1,"portalId":1},{"projectId":10209,"serviceDeskId":9,"portalId":9}]}}