Jira Service Management

{"xsrfToken":"4e991ad488060712ef4cce08a6d859574ca3de61_lout","branding":{"id":"1","key":"ors","name":"Research 411 Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE3MDE2OTY0MzgsIm5iZiI6MTcwMTY5NTgzOH0.3dB8FkiqGLeFSiM7bbDBXNuVdcth-5xO6ruFbNMzXR8&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"This portal is NOT HIPAA Complaint. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","announcementHeader":"ATTENTION","announcementMessage":"{color:#800000}*This portal is NOT HIPAA Complaint. Do not enter any +[Protected Health Information (PHI)|https://www.hipaajournal.com/considered-phi-hipaa/]+ in your ticket request.*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#221f72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed3d4d07-37b3-4f11-a195-50126781dbdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkM2Q0ZDA3LTM3YjMtNGYxMS1hMTk1LTUwMTI2NzgxZGJkZiI6WyJyZWFkIl19LCJleHAiOjE3MDE2OTY0MzgsIm5iZiI6MTcwMTY5NTgzOH0.rHJkGknEDKn9uCzbCyYFlTdXwoxlipcb8Pqywc5Jank&client=e10ff397-9526-4bc3-8e70-13e821e09030&height=300&mode=fit","bannerMediaApiFileId":"ed3d4d07-37b3-4f11-a195-50126781dbdf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ors","projectId":10000,"serviceDeskId":1,"name":"Research 411 Portal","description":"Welcome! You can raise an Office of Research Services request from the options provided.\nThis portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"14","name":"Clinical Research Orientation","descriptionHtml":"","callToAction":"Clinical Research Orientation","introHtml":"This orientation is offered to both new and existing research coordinators, managers, and other non-faculty.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"18","name":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","descriptionHtml":"","callToAction":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","introHtml":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"9","name":"ClinicalTrials.gov Assistance","descriptionHtml":"<a href=\"https://redcap.mountsinai.org/redcap/surveys/?s=3EFKE7TD8K\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Submit your ClinicalTrials.gov Registration by clicking HERE</a> Supporting Docs to Help with Registration <a href=\"http://researchroadmap.mssm.edu/wp-content/uploads/2021/06/ProtocolDetailedReviewItems.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protocol Registration and Document Upload Quality Control Review Criteria</a> <a href=\"http://researchroadmap.mssm.edu/wp-content/uploads/2021/06/ClinicalTrials-REGISTRATION-data-element-definitions-Oct-2020.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Clinical Trials Registration Data Element Definitions</a>","callToAction":"ClinicalTrials.gov Assistance","introHtml":"ClinicalTrials.gov Assistance","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"10","name":"Communication Support","descriptionHtml":"","callToAction":"Communication Support","introHtml":"Communication Support","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"11","name":"Custom Training & Education","descriptionHtml":"","callToAction":"Custom Training & Education","introHtml":"Custom Training & Education","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"13","name":"Investigational Device Exemption (IDE) Consulting","descriptionHtml":"","callToAction":"Investigational Device Exemption (IDE) Consulting","introHtml":"IDE Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"16","name":"Investigational New Drug (IND) Consulting","descriptionHtml":"Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.","callToAction":"Investigational New Drug (IND) Consulting","introHtml":"IND Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"71","name":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","descriptionHtml":"Use this form to add/update a Non-ClinicalTrials.gov study on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website. Only Non-ClinicalTrials.gov pages can be maintained in this way.\nSelect the type of request you are making, and fill in ALL relevant fields, providing documentation as requested.\nNOTE If you are creating a new study page ALL fields are required. If you leave any blank, a representative will contact you, delaying your request.\nIf your study is registered on <a href=\"https://clinicaltrials.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ClinicalTrials.gov</a> but does not appear on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website, please provide your NCT number.","callToAction":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","introHtml":"Use this form to add/update a Non-ClinicalTrials.gov study on the Mount Sinai Clinical Trials website. Only Non-ClinicalTrials.gov pages can be maintained in this way.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"73","name":"Multi-Site Study Support Consultation Request","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">InCHOIR</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Consultation Request","introHtml":"Use this form to request support with a multi-site study.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"17","name":"Pre-protocol Development","descriptionHtml":"","callToAction":"Pre-protocol Development","introHtml":"Pre-protocol Development","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"8","name":"Research 411","descriptionHtml":"NOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender List in the Junk setting of your Email account.","callToAction":"Research 411","introHtml":"General Questions","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[1],"key":""},{"id":"15","name":"Research Subject Recruitment","descriptionHtml":"","callToAction":"Research Subject Recruitment","introHtml":"Research Subject Recruitment","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"145","name":"Spanish Translation","descriptionHtml":"Complete all of the fields and attach the document(s) for translation below.\nNOTE: Translation services are only available for NIH-funded studies.","callToAction":"Spanish Translation","introHtml":"Spanish translation service of study documents.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[20],"key":""},{"id":"69","name":"Biostatistical Consultation","descriptionHtml":"","callToAction":"Biostatistical Consultation","introHtml":"Biostatistics, Epidemiology, and Research Design (BERD)'s Resources","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"88","name":"CTSA Mini-Sabbatical Opportunities","descriptionHtml":"Please refer to the announcement for the specific prerequisites for this course before completing this form.","callToAction":"CTSA Mini-Sabbatical Opportunities","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"72","name":"CTSA Supplement Applications","descriptionHtml":"","callToAction":"CTSA Supplement Applications","introHtml":"This form documents the intent of members of the Research Community at ISMMS to apply for CTSA/NCATS-related funding opportunities, so that they can obtain appropriate support from our hub.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"1","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"Email Request","icon":10433,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[],"key":""},{"id":"142","name":"Grant Support","descriptionHtml":"","callToAction":"Grant Support","introHtml":"Support related to KL2 Scholar Project, TL1, UL1 Pilot Project","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""},{"id":"43","name":"Multi-Site Study Support Intake Form","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institute for Transformative Clinical Trials</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below intake form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Intake Form","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Questions"},{"id":19,"name":"Regulatory Support"},{"id":20,"name":"Consultations & Services"}],"orderMapping":{"19":[9,13,16,17,15],"20":[14,18,10,11,71,73,145],"1":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ORSHD","spaceName":"Knowledge Base of ORS Help Desk","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ORSHD","isServer":false},"labels":[],"projectKey":"ORS","serviceDeskId":1,"kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ORS","userLanguageHeader":"Research 411 Portal","userLanguageMessageWiki":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.\nNOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageHeader":"Research 411 Portal","defaultLanguageMessage":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.\n\nNOTE:\nAdd ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE2OTcwMzgsIm5iZiI6MTcwMTY5NTgzOH0.VSQm57cbH7DG5Kdm5qlhLRQ7BL2Eeqgv9UR1DPTkbaE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e10ff397-9526-4bc3-8e70-13e821e09030","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10000,"form":{"name":"Investigational New Drug (IND) Consulting","descriptionHtml":"Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.","callToAction":"Investigational New Drug (IND) Consulting","intro":"IND Consulting","instructions":"Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10609","fieldConfigId":"10713","label":"Institution Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10834","label":"Icahn School of Medicine Mount Sinai","selected":false,"children":[]},{"value":"10836","label":"The Mount Sinai Hospital (Manhattan)","selected":false,"children":[]},{"value":"10966","label":"Queens Hospital Center","selected":false,"children":[]},{"value":"10967","label":"Elmhurst Hospital Center","selected":false,"children":[]},{"value":"10968","label":"Bronx Veteran Administration","selected":false,"children":[]},{"value":"10841","label":"New York Eye and Ear Infirmary of Mount Sinai","selected":false,"children":[]},{"value":"10838","label":"Mount Sinai Beth Israel","selected":false,"children":[]},{"value":"10837","label":"Mount Sinai Brooklyn","selected":false,"children":[]},{"value":"10840","label":"Mount Sinai St. Luke’s","selected":false,"children":[]},{"value":"10835","label":"Mount Sinai West (formerly Mount Sinai Roosevelt)","selected":false,"children":[]},{"value":"10839","label":"Mount Sinai Queens","selected":false,"children":[]},{"value":"10842","label":"Other-External (Please specify below)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10601","fieldConfigId":"10701","label":"Customer Request Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10806"],"values":[{"value":"10954","label":"Biostatistical Consultation","selected":false,"children":[]},{"value":"10801","label":"ClinicalTrials.gov Assistance","selected":false,"children":[]},{"value":"10808","label":"Clinical Research Orientation","selected":false,"children":[]},{"value":"10805","label":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","selected":false,"children":[]},{"value":"10802","label":"Communication Support","selected":false,"children":[]},{"value":"11022","label":"CTSA Mini-Sabbatical Opportunities","selected":false,"children":[]},{"value":"11066","label":"CTSA Supplement Applications","selected":false,"children":[]},{"value":"10803","label":"Custom Training & Education","selected":false,"children":[]},{"value":"11307","label":"Grant Support","selected":false,"children":[]},{"value":"11140","label":"GARC Update","selected":false,"children":[]},{"value":"10807","label":"IDE Consulting","selected":false,"children":[]},{"value":"10806","label":"IND Consulting","selected":false,"children":[]},{"value":"10857","label":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","selected":false,"children":[]},{"value":"11070","label":"Multi-Site Study Support Consultation Request","selected":false,"children":[]},{"value":"10804","label":"Pre-protocol Development","selected":false,"children":[]},{"value":"10800","label":"Research 411","selected":false,"children":[]},{"value":"11320","label":"Research Roadmap Content Management","selected":false,"children":[]},{"value":"11073","label":"Research Roadmap Feedback","selected":false,"children":[]},{"value":"10809","label":"Research Subject Recruitment","selected":false,"children":[]},{"value":"11339","label":"Spanish Translations","selected":false,"children":[]},{"value":"11340","label":"OnCore-BOS Calendar Build","selected":false,"children":[]},{"value":"11433","label":"OnCore Business Analyst Support","selected":false,"children":[]},{"value":"11237","label":"OnCore Charge Master","selected":false,"children":[]},{"value":"11236","label":"OnCore General Support","selected":false,"children":[]},{"value":"11309","label":"OnCore Protocol Build","selected":false,"children":[]},{"value":"11235","label":"OnCore Report","selected":false,"children":[]},{"value":"11282","label":"OnCore Training","selected":false,"children":[]},{"value":"11264","label":"OnCore User Access","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10610","fieldConfigId":"10714","label":"Please mention your institution name, if \"Other-External\"","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please briefly summarize your request (as a title).","descriptionHtml":"Please briefly summarize your request (as a title).","required":true,"displayed":false,"presetValues":["Investigational New Drug (IND) Consulting"]},{"fieldType":"cascadingselect","fieldId":"customfield_10142","fieldConfigId":"10241","label":"Department/Division","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11420","label":"Academic Digital & Technology Partners","selected":false,"children":[]},{"value":"10026","label":"Anesthesiology","selected":false,"children":[{"value":"10027","label":"Cardiothoracic Anesthesia","selected":false,"children":[]},{"value":"10028","label":"Critical Care Anesthesia","selected":false,"children":[]},{"value":"10029","label":"Liver Transplant Anesthesia","selected":false,"children":[]},{"value":"10030","label":"Neuroanesthesia","selected":false,"children":[]},{"value":"10031","label":"Obstetric Anesthesia","selected":false,"children":[]},{"value":"10032","label":"Orthopaedic Anesthesia","selected":false,"children":[]},{"value":"10033","label":"Pain Management","selected":false,"children":[]},{"value":"10034","label":"Pediatric Anesthesia","selected":false,"children":[]}]},{"value":"10365","label":"Cardiovascular Institute","selected":false,"children":[]},{"value":"10035","label":"Cardiovascular Surgery","selected":false,"children":[]},{"value":"10432","label":"Cell, Developmental and Regenerative Biology","selected":false,"children":[]},{"value":"11419","label":"Center for Comparative Medicine and Surgery (CCMS)","selected":false,"children":[]},{"value":"11392","label":"Clinical Research Unit (CRU)","selected":false,"children":[]},{"value":"11300","label":"Cores","selected":false,"children":[]},{"value":"11391","label":"Dean's Office","selected":false,"children":[]},{"value":"10036","label":"Dentistry","selected":false,"children":[]},{"value":"10037","label":"Dermatology","selected":false,"children":[]},{"value":"11388","label":"Drug Discovery Institute","selected":false,"children":[]},{"value":"10038","label":"Emergency Medicine","selected":false,"children":[{"value":"10045","label":"Disaster and Emergency Preparedness","selected":false,"children":[]},{"value":"10039","label":"Emergency Ultrasound","selected":false,"children":[]},{"value":"10040","label":"Global Health","selected":false,"children":[]},{"value":"10041","label":"Informatics","selected":false,"children":[]},{"value":"10042","label":"Pediatric Emergency Medicine","selected":false,"children":[]},{"value":"10043","label":"Research","selected":false,"children":[]},{"value":"10044","label":"Toxicology","selected":false,"children":[]}]},{"value":"10046","label":"Environmental Medicine and Public Health","selected":false,"children":[]},{"value":"11248","label":"Facilities Design","selected":false,"children":[]},{"value":"10047","label":"Family Medicine and Community Health","selected":false,"children":[]},{"value":"11430","label":"Finance","selected":false,"children":[{"value":"11432","label":"Financial Administration of Clinical Trials Services (FACTS)","selected":false,"children":[]},{"value":"11431","label":"Sponsored Projects Finance","selected":false,"children":[]}]},{"value":"11298","label":"Grants and Contracts Office (GCO)","selected":false,"children":[]},{"value":"10433","label":"Genetics and Genomic Sciences","selected":false,"children":[]},{"value":"10048","label":"Geriatrics and Palliative Medicine","selected":false,"children":[{"value":"10049","label":"Experimental Diabetes and Aging","selected":false,"children":[]}]},{"value":"10431","label":"Global Health","selected":false,"children":[]},{"value":"11250","label":"Graduate School Of Biomedical Sciences","selected":false,"children":[]},{"value":"11299","label":"IACUC","selected":false,"children":[]},{"value":"10346","label":"Institute for Advanced Medicine ","selected":false,"children":[]},{"value":"10347","label":"Institute for Critical Care Medicine","selected":false,"children":[]},{"value":"11384","label":"Institute for Genomic Health","selected":false,"children":[]},{"value":"10339","label":"Institute for Next Generation Healthcare","selected":false,"children":[]},{"value":"11369","label":"Institute for Personalized Medicine","selected":false,"children":[]},{"value":"10348","label":"Institute for Systems Biomedicine","selected":false,"children":[]},{"value":"11251","label":"Levy Library","selected":false,"children":[]},{"value":"10434","label":"Medical Education","selected":false,"children":[]},{"value":"10050","label":"Medicine","selected":false,"children":[{"value":"10065","label":"Cardiology","selected":false,"children":[]},{"value":"10066","label":"Clinical Immunology","selected":false,"children":[]},{"value":"11397","label":"Data-Driven and Digital Medicine","selected":false,"children":[]},{"value":"10067","label":"Endocrinology, Diabetes and Bone Disease","selected":false,"children":[]},{"value":"10068","label":"Gastroenterology","selected":false,"children":[]},{"value":"10069","label":"General Internal Medicine","selected":false,"children":[]},{"value":"11398","label":"Genomic Medicine","selected":false,"children":[]},{"value":"10070","label":"Hematology and Medical Oncology","selected":false,"children":[]},{"value":"10071","label":"Hospital Medicine","selected":false,"children":[]},{"value":"10072","label":"Infectious Diseases","selected":false,"children":[]},{"value":"10073","label":"Liver Diseases","selected":false,"children":[]},{"value":"10074","label":"Nephrology","selected":false,"children":[]},{"value":"10075","label":"Pulmonary, Critical Care and Sleep Medicine","selected":false,"children":[]},{"value":"10076","label":"Rheumatology","selected":false,"children":[]}]},{"value":"11062","label":"Medicine CTO","selected":false,"children":[{"value":"11400","label":"Cardiology","selected":false,"children":[]},{"value":"11403","label":"Clinical Immunology","selected":false,"children":[]},{"value":"11404","label":"Data-Driven and Digital Medicine","selected":false,"children":[]},{"value":"11405","label":"Endocrinology, Diabetes and Bone Disease","selected":false,"children":[]},{"value":"11406","label":"Gastroenterology","selected":false,"children":[]},{"value":"11401","label":"General Internal Medicine","selected":false,"children":[]},{"value":"11410","label":"Genomic Medicine","selected":false,"children":[]},{"value":"11399","label":"Hematology & Medical Oncology","selected":false,"children":[]},{"value":"11407","label":"Hospital Medicine","selected":false,"children":[]},{"value":"11402","label":"Infectious Disease","selected":false,"children":[]},{"value":"11382","label":"Liver Diseases","selected":false,"children":[]},{"value":"11375","label":"Nephrology","selected":false,"children":[]},{"value":"11367","label":"Pulmonary, Critical Care, Sleep Medicine","selected":false,"children":[]},{"value":"11408","label":"Rheumatology","selected":false,"children":[]}]},{"value":"10435","label":"Microbiology","selected":false,"children":[]},{"value":"11258","label":"Mount Sinai Innovation Partners (MSIP)","selected":false,"children":[]},{"value":"10051","label":"Neurology","selected":false,"children":[{"value":"11412","label":"Center for Parkinson’s Disease","selected":false,"children":[]},{"value":"11413","label":"Cognitive Disorders","selected":false,"children":[]},{"value":"11379","label":"Epilepsy Program","selected":false,"children":[]},{"value":"10079","label":"General Neurology","selected":false,"children":[]},{"value":"10078","label":"Headache and Facial Pain","selected":false,"children":[]},{"value":"10077","label":"Movement Disorders","selected":false,"children":[]},{"value":"11376","label":"Multiple Sclerosis","selected":false,"children":[]},{"value":"11393","label":"Nash Family Center for Advanced Circuit Therapeutics","selected":false,"children":[]},{"value":"11414","label":"Neuro-Infectious Diseases","selected":false,"children":[]},{"value":"10082","label":"Neuro-Oncology","selected":false,"children":[]},{"value":"11416","label":"Neuro-Ophthalmology","selected":false,"children":[]},{"value":"11417","label":"Neuro-Otology and Neurogenetics","selected":false,"children":[]},{"value":"10080","label":"NeuroAIDS Program","selected":false,"children":[]},{"value":"10081","label":"Neuromuscular Disease","selected":false,"children":[]},{"value":"11418","label":"Pediatric Neurology","selected":false,"children":[]},{"value":"11365","label":"Stroke/Cerebrovascular Disorders","selected":false,"children":[]}]},{"value":"10436","label":"Neuroscience","selected":false,"children":[]},{"value":"10052","label":"Neurosurgery","selected":false,"children":[]},{"value":"11252","label":"Nursing Operations Management","selected":false,"children":[{"value":"11374","label":"Nursing","selected":false,"children":[]}]},{"value":"10053","label":"Obs/Gyn Reproductive Science","selected":false,"children":[{"value":"10083","label":"Family Planning","selected":false,"children":[]},{"value":"10084","label":"Global Women's Health","selected":false,"children":[]},{"value":"10085","label":"Gynecologic Oncology","selected":false,"children":[]},{"value":"10086","label":"Gynecology","selected":false,"children":[]},{"value":"10087","label":"Maternal Fetal Medicine","selected":false,"children":[]},{"value":"10088","label":"Midwifery Practice","selected":false,"children":[]},{"value":"10089","label":"Obstetrics","selected":false,"children":[]},{"value":"10090","label":"Reproductive Endocrinology and Infertility","selected":false,"children":[]},{"value":"10091","label":"Sexually Transmitted and Infectious Diseases","selected":false,"children":[]}]},{"value":"11389","label":"Occupational and Environmental Medicine","selected":false,"children":[]},{"value":"11373","label":"Office of Research Services (ORS)","selected":false,"children":[]},{"value":"10437","label":"Oncological Sciences","selected":false,"children":[]},{"value":"10054","label":"Ophthalmology","selected":false,"children":[]},{"value":"10055","label":"Orthopaedics","selected":false,"children":[]},{"value":"10056","label":"Otolaryngology","selected":false,"children":[]},{"value":"10057","label":"Pathology, Molecular & Cell Based Medicine","selected":false,"children":[]},{"value":"10058","label":"Pediatrics","selected":false,"children":[{"value":"10092","label":"Adolescent Medicine","selected":false,"children":[]},{"value":"10093","label":"Allergy and Immunology","selected":false,"children":[]},{"value":"10094","label":"Cardiology","selected":false,"children":[]},{"value":"10095","label":"Critical Care Medicine","selected":false,"children":[]},{"value":"10096","label":"Developmental Behavioral Pediatrics","selected":false,"children":[]},{"value":"10097","label":"Endocrinology and Diabetes","selected":false,"children":[]},{"value":"10098","label":"Gastroenterology and Hepatology","selected":false,"children":[]},{"value":"10099","label":"General Pediatrics","selected":false,"children":[]},{"value":"10100","label":"Hematology Oncology","selected":false,"children":[]},{"value":"10101","label":"Infectious Diseases","selected":false,"children":[]},{"value":"11380","label":"Mount Sinai Center for Eosinophilic Disorders","selected":false,"children":[]},{"value":"10102","label":"Nephrology and Hypertension","selected":false,"children":[]},{"value":"10103","label":"Neurology","selected":false,"children":[]},{"value":"10104","label":"Newborn Medicine","selected":false,"children":[]},{"value":"11371","label":"Parenting Center","selected":false,"children":[]},{"value":"11370","label":"Pediatric Clinical Trials Office (PCTO)","selected":false,"children":[]},{"value":"10105","label":"Pulmonology","selected":false,"children":[]},{"value":"10106","label":"Rheumatology","selected":false,"children":[]}]},{"value":"10438","label":"Pharmacological Sciences","selected":false,"children":[]},{"value":"11253","label":"Pharmacy","selected":false,"children":[]},{"value":"10439","label":"Population Health Science and Policy","selected":false,"children":[]},{"value":"11297","label":"PPHS","selected":false,"children":[]},{"value":"11254","label":"Precision Immunology Institute","selected":false,"children":[]},{"value":"10400","label":"Psychiatry","selected":false,"children":[{"value":"10414","label":"Alzheimer’s Disease Research Center","selected":false,"children":[]},{"value":"10415","label":"Brain Imaging Center","selected":false,"children":[]},{"value":"10421","label":"Brain Tissue Donation Program","selected":false,"children":[]},{"value":"10416","label":"Center for Addictive Disorders","selected":false,"children":[]},{"value":"10417","label":"Center of Excellence in ADHD and Related Disorders","selected":false,"children":[]},{"value":"10407","label":"Child and Adolescent Psychiatry","selected":false,"children":[]},{"value":"10418","label":"Child Behavioral Health and Science Center","selected":false,"children":[]},{"value":"10412","label":"Consultation Liaison Psychiatry","selected":false,"children":[]},{"value":"11390","label":"Depression and Anxiety Center","selected":false,"children":[]},{"value":"10422","label":"Eating and Weight Disorders Program","selected":false,"children":[]},{"value":"10411","label":"Emergency Psychiatry","selected":false,"children":[]},{"value":"10408","label":"Geriatric Psychiatry","selected":false,"children":[]},{"value":"10409","label":"Inpatient Psychiatry","selected":false,"children":[]},{"value":"10405","label":"Mental Health Services","selected":false,"children":[]},{"value":"11381","label":"MINDSET","selected":false,"children":[]},{"value":"10424","label":"Mood and Personality Disorders Research Program","selected":false,"children":[]},{"value":"10402","label":"Neurodevelopmental Disorders","selected":false,"children":[]},{"value":"10425","label":"Neurodevelopmental Disorders Genetics Program","selected":false,"children":[]},{"value":"10426","label":"Neuropsychoimaging of Addiction and Related Conditions Research Program","selected":false,"children":[]},{"value":"10420","label":"Neuropsychological Testing and Evaluation Center","selected":false,"children":[]},{"value":"10413","label":"Neuropsychology","selected":false,"children":[]},{"value":"10427","label":"Obsessive-Compulsive and Related Disorders Program","selected":false,"children":[]},{"value":"10410","label":"Outpatient Psychiatry","selected":false,"children":[]},{"value":"10428","label":"Pediatric Mood and Anxiety Disorders Program","selected":false,"children":[]},{"value":"10404","label":"Psychiatric Epigenomics","selected":false,"children":[]},{"value":"10403","label":"Psychiatric Genomics","selected":false,"children":[]},{"value":"10429","label":"Psychosis Research Integrating Science and Medicine Program (PRISM)","selected":false,"children":[]},{"value":"10419","label":"The Seaver Autism Center for Research and Treatment","selected":false,"children":[]},{"value":"10401","label":"Tics, OCD, and Related Disorders","selected":false,"children":[]},{"value":"10430","label":"Tics and Tourette’s Clinical and Research Program","selected":false,"children":[]},{"value":"10406","label":"Traumatic Stress Disorders","selected":false,"children":[]},{"value":"11363","label":"Women's Mental Health","selected":false,"children":[]}]},{"value":"10059","label":"Radiation Oncology","selected":false,"children":[]},{"value":"10060","label":"Radiology","selected":false,"children":[{"value":"11396","label":"BioMedical Engineering and Imaging Institute (BMEII)","selected":false,"children":[]},{"value":"11383","label":"Interventional Radiology","selected":false,"children":[]}]},{"value":"10353","label":"Recanati/Miller Transplantation Institute","selected":false,"children":[]},{"value":"10061","label":"Rehabilitation and Human Performance","selected":false,"children":[{"value":"11361","label":"Abilities Research Center","selected":false,"children":[]},{"value":"11421","label":"Brain Injury Research Center","selected":false,"children":[]}]},{"value":"11428","label":"Research Compliance","selected":false,"children":[]},{"value":"11255","label":"Research IT","selected":false,"children":[]},{"value":"11366","label":"Scientific Computing and Data","selected":false,"children":[]},{"value":"11256","label":"Social Work","selected":false,"children":[]},{"value":"11257","label":"Spiritual Care and Education","selected":false,"children":[]},{"value":"10062","label":"Surgery","selected":false,"children":[{"value":"11368","label":"Plastic and Reconstructive Surgery","selected":false,"children":[]}]},{"value":"10063","label":"Thoracic Surgery","selected":false,"children":[]},{"value":"10364","label":"Tisch Cancer Institute ","selected":false,"children":[{"value":"11394","label":"Clinical Research Support Unit (CRSU)","selected":false,"children":[]},{"value":"11386","label":"Hematology/Oncology","selected":false,"children":[]},{"value":"11422","label":"Leukemia","selected":false,"children":[]},{"value":"11377","label":"Multiple Myeloma","selected":false,"children":[]}]},{"value":"11364","label":"Transplant Institute","selected":false,"children":[]},{"value":"10064","label":"Urology","selected":false,"children":[]},{"value":"10700","label":"Other (Please specify below)","selected":false,"children":[{"value":"10828","label":"Other (Please specify below)","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"customfield_10611","fieldConfigId":"10715","label":"Please specify your Department/Division below, if \"Other\"","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","fieldId":"customfield_10144","fieldConfigId":"10243","label":"IND Consultation","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10109","label":"IND Exemption","selected":false,"children":[{"value":"10114","label":"Initial Request","selected":false,"children":[]},{"value":"10115","label":"Follow-up recommendations","selected":false,"children":[]}]},{"value":"10110","label":"IND Application ","selected":false,"children":[{"value":"10116","label":"Initial Request","selected":false,"children":[]},{"value":"10117","label":"Follow-up recommendations","selected":false,"children":[]}]},{"value":"10111","label":"IND Expanded Access (Not Emergency/Single Patient)","selected":false,"children":[{"value":"10118","label":"Initial Request","selected":false,"children":[]},{"value":"10119","label":"Follow-up recommendations","selected":false,"children":[]}]},{"value":"10112","label":"IND Annual Report","selected":false,"children":[{"value":"10120","label":"Initial Request","selected":false,"children":[]},{"value":"10121","label":"Follow-up recommendations","selected":false,"children":[]}]},{"value":"10113","label":"IND General Questions","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10131","fieldConfigId":"10230","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_10648","fieldConfigId":"10754","label":"CC others below, if required.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/16","calendarParams":{"firstDay":0,"date":"2023-12-04T08:17:18-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ORSHD","spaceName":"Knowledge Base of ORS Help Desk","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ORSHD","isServer":false},"labels":[],"projectKey":"ORS","serviceDeskId":1,"kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE2OTcwMzgsIm5iZiI6MTcwMTY5NTgzOH0.VSQm57cbH7DG5Kdm5qlhLRQ7BL2Eeqgv9UR1DPTkbaE","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e10ff397-9526-4bc3-8e70-13e821e09030","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}