Jira Service Management

{"xsrfToken":"BGT2-3RNK-5G54-QELA_8abeefe2e9981a6176ee26e757360a1376cfb617_lout","branding":{"id":"1","key":"ors","name":"Research 411 Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE2MTg0NzA2MzksIm5iZiI6MTYxODQ2OTk3OX0.WBVOULbW2kNp6nHtpuPZIGr4owRywBls_fJKU2rgpvg&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"Not Sure Where to Go?","userInitialAnnouncementMessageWiki":"Please click <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here to return to the ORS Research 411 Portal main menu</a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","announcementHeader":"Not Sure Where to Go?","announcementMessage":"Please click [here to return to the ORS Research 411 Portal main menu|https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/1].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#221f72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed3d4d07-37b3-4f11-a195-50126781dbdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkM2Q0ZDA3LTM3YjMtNGYxMS1hMTk1LTUwMTI2NzgxZGJkZiI6WyJyZWFkIl19LCJleHAiOjE2MTg0NzA2MzksIm5iZiI6MTYxODQ2OTk3OX0.9yQVi8bbEy14jXk1Rl4Fvfs1YXswM5JgnVvWBev6IQE&client=e10ff397-9526-4bc3-8e70-13e821e09030&height=300&mode=fit","bannerMediaApiFileId":"ed3d4d07-37b3-4f11-a195-50126781dbdf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ors","projectId":10000,"serviceDeskId":1,"name":"Research 411 Portal","description":"Welcome! You can raise a Office of Research Services request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"86","name":"Research Roadmap Feedback","descriptionHtml":"Provide feedback about the Research Roadmap.","callToAction":"Research Roadmap Feedback","introHtml":"Feedback collected from the Research Roadmap.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"43","name":"Multi-Site Study Support Intake Form","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institute for Transformative Clinical Trials</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below intake form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Intake Form","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"1","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"Email Request","icon":10433,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10433","groups":[],"key":""},{"id":"8","name":"Research 411","descriptionHtml":"NOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender List in the Junk setting of your Email account.","callToAction":"Research 411","introHtml":"General Questions","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[1],"key":""},{"id":"14","name":"Research Orientation","descriptionHtml":"","callToAction":"Research Orientation","introHtml":"Research Orientation","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"71","name":"Maintain Study Page on the Clinical Research Portal (Non-ClinicalTrials.gov)","descriptionHtml":"Use this form to add, modify, or remove clinical research studies, which are not registered with <a href=\"https://clinicaltrials.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ClinicalTrials.gov</a>, on the Clinical Research Portal, maintained by the Office of Research Services. Select the type of request you are making, and fill in ALL relevant fields, providing documentation as requested. Please note, if you are creating a new study page ALL fields are required. If you leave any blank, a representative will contact you, delaying your request. Thank you for your participation!","callToAction":"Maintain Study Page on the Clinical Research Portal (Non-ClinicalTrials.gov)","introHtml":"Use this form to add, modify, or remove a study page. Only non-clinicaltrials.gov pages can be maintained in this way.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"15","name":"Research Subject Recruitment","descriptionHtml":"","callToAction":"Research Subject Recruitment","introHtml":"Research Subject Recruitment","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[19],"key":""},{"id":"10","name":"Communication Support","descriptionHtml":"","callToAction":"Communication Support","introHtml":"Communication Support","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"11","name":"Custom Training & Education","descriptionHtml":"","callToAction":"Custom Training & Education","introHtml":"Custom Training & Education","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"17","name":"Pre-protocol Development","descriptionHtml":"","callToAction":"Pre-protocol Development","introHtml":"Pre-protocol Development","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[19],"key":""},{"id":"18","name":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company) ","descriptionHtml":"","callToAction":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company) ","introHtml":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"16","name":"Investigational New Drug (IND) Consulting","descriptionHtml":"Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.","callToAction":"Investigational New Drug (IND) Consulting","introHtml":"IND Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[19],"key":""},{"id":"87","name":"GARC Update","descriptionHtml":"","callToAction":"GARC Update","introHtml":"GARC Website Update Request","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[22],"key":""},{"id":"72","name":"CTSA Supplement Applications","descriptionHtml":"","callToAction":"CTSA Supplement Applications","introHtml":"This form documents the intent of members of the Research Community at ISMMS to apply for CTSA/NCATS-related funding opportunities, so that they can obtain appropriate support from our hub.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[21],"key":""},{"id":"13","name":"Investigational Device Exemption (IDE) Consulting","descriptionHtml":"","callToAction":"Investigational Device Exemption (IDE) Consulting","introHtml":"IDE Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[19],"key":""},{"id":"88","name":"CTSA Mini-Sabbatical Opportunities","descriptionHtml":"Please refer to the announcement for the specific prerequisites for this course before completing this form.","callToAction":"CTSA Mini-Sabbatical Opportunities","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[21],"key":""},{"id":"12","name":"Emergency Use of an Investigational Drug or Biologic","descriptionHtml":"Contact the Investigational Drug Services (IDS) at 212-241-2437 to discuss your situation.","callToAction":"Emergency Use of an Investigational Drug or Biologic","introHtml":"Emergency Use of an Investigational Drug or Biologic","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"69","name":"Biostatistical Consultation","descriptionHtml":"","callToAction":"Biostatistical Consultation","introHtml":"Biostatistics, Epidemiology, and Research Design (BERD)'s Resources","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"73","name":"Multi-Site Study Support Consultation Request","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">InCHOIR</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Consultation Request","introHtml":"Use this form to request support with a multi-site study.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[20],"key":""},{"id":"9","name":"ClinicalTrials.gov Assistance","descriptionHtml":"<a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/789151746?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&title=%40%40%40hl%40%40%40ClinicalTrials.gov%40%40%40endhl%40%40%40+Templates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DOWNLOAD - ClinicalTrials.gov Study Registration Template and Definitions </a>","callToAction":"ClinicalTrials.gov Assistance","introHtml":"ClinicalTrials.gov Assistance","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[19],"key":""}],"reqGroups":[{"id":1,"name":"General Questions"},{"id":19,"name":"Regulatory Support"},{"id":20,"name":"Consultations & Services"},{"id":21,"name":"CTSA/Conduits"},{"id":22,"name":"Feedback"}],"orderMapping":{"20":[18,10,11,71,73,14,69],"19":[9,13,16,17,15],"21":[72,88],"22":[87],"1":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ORSHD","spaceName":"Knowledge Base of ORS Help Desk","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ORSHD"},"labels":[],"projectKey":"ORS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ORS","userLanguageHeader":"Research 411 Portal","userLanguageMessageWiki":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination. \nNOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageHeader":"Research 411 Portal","defaultLanguageMessage":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. 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