Jira Service Management

{"xsrfToken":"6fffcd12d5ab34ea5d48d0fc6bfa672f56e79d69_lout","branding":{"id":"1","key":"ors","name":"Research 411 Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2MDgsIm5iZiI6MTczMjE3MTAwOH0.5Vql1h47wrCkQ5P1nFCDsKMg476MNJhHQnKVg8XycTg&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"This portal is NOT HIPAA Complaint. 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You can raise an Office of Research Services request from the options provided.\nThis portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"14","name":"Clinical Research Orientation","descriptionHtml":"","callToAction":"Clinical Research Orientation","introHtml":"This orientation is offered to both new and existing research coordinators, managers, and other non-faculty.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"18","name":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","descriptionHtml":"","callToAction":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","introHtml":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"9","name":"ClinicalTrials.gov Assistance","descriptionHtml":"<a href=\"https://redcap.mountsinai.org/redcap/surveys/?s=3EFKE7TD8K\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Submit your ClinicalTrials.gov Registration by clicking HERE</a> Supporting Docs to Help with Registration\n<ul>\n <li><a href=\"https://clinicaltrials.gov/policy/protocol-definitions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protocol Registration Data Element Definitions for Interventional and Observational Studies (ClinicalTrials.gov)</a></li>\n <li><a href=\"https://prsinfo.clinicaltrials.gov/ProtocolDetailedReviewItems.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ProtocolDetailedReviewItems.pdf (ClinicalTrials.gov)</a></li>\n</ul>","callToAction":"ClinicalTrials.gov Assistance","introHtml":"ClinicalTrials.gov Assistance","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"10","name":"Communication Support","descriptionHtml":"","callToAction":"Communication Support","introHtml":"Communication Support","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"11","name":"Custom Training & Education","descriptionHtml":"","callToAction":"Custom Training & Education","introHtml":"Custom Training & Education","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"13","name":"Investigational Device Exemption (IDE) Consulting","descriptionHtml":"","callToAction":"Investigational Device Exemption (IDE) Consulting","introHtml":"IDE Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"16","name":"Investigational New Drug (IND) Consulting","descriptionHtml":"Emergency Use of an Investigational Drug or Biologic? Contact Ivy Cohen of the Investigational Drug Services (IDS) at 646-763-1889 to discuss your situation.","callToAction":"Investigational New Drug (IND) Consulting","introHtml":"IND Consulting","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"71","name":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","descriptionHtml":"Use this form to add/update a Non-ClinicalTrials.gov study on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website. Only Non-ClinicalTrials.gov pages can be maintained in this way.\nSelect the type of request you are making, and fill in ALL relevant fields, providing documentation as requested.\nNOTE If you are creating a new study page ALL fields are required. If you leave any blank, a representative will contact you, delaying your request.\nIf your study is registered on <a href=\"https://clinicaltrials.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ClinicalTrials.gov</a> but does not appear on the <a href=\"https://www.mountsinai.org/clinical-trials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mount Sinai Clinical Trials</a> website, please provide your NCT number.","callToAction":"Maintain Study Page on Mount Sinai Clinical Trials Website (Non-ClinicalTrials.gov)","introHtml":"Use this form to add/update a Non-ClinicalTrials.gov study on the Mount Sinai Clinical Trials website. Only Non-ClinicalTrials.gov pages can be maintained in this way.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"73","name":"Multi-Site Study Support Consultation Request","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">InCHOIR</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Consultation Request","introHtml":"Use this form to request support with a multi-site study.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[20],"key":""},{"id":"17","name":"Pre-protocol Development","descriptionHtml":"","callToAction":"Pre-protocol Development","introHtml":"Pre-protocol Development","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"8","name":"Research 411","descriptionHtml":"NOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender List in the Junk setting of your Email account.","callToAction":"Research 411","introHtml":"General Questions","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[1],"key":""},{"id":"15","name":"Research Subject Recruitment","descriptionHtml":"","callToAction":"Research Subject Recruitment","introHtml":"Research Subject Recruitment","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[19],"key":""},{"id":"145","name":"Spanish Translation","descriptionHtml":"Complete all of the fields and attach the document(s) for translation below.\nNOTE: Translation services are only available for NIH-funded studies.","callToAction":"Spanish Translation","introHtml":"Spanish translation service of study documents.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[20],"key":""},{"id":"69","name":"Biostatistical Consultation","descriptionHtml":"","callToAction":"Biostatistical Consultation","introHtml":"Biostatistics, Epidemiology, and Research Design (BERD)'s Resources","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"88","name":"CTSA Mini-Sabbatical Opportunities","descriptionHtml":"Please refer to the announcement for the specific prerequisites for this course before completing this form.","callToAction":"CTSA Mini-Sabbatical Opportunities","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"72","name":"CTSA Supplement Applications","descriptionHtml":"","callToAction":"CTSA Supplement Applications","introHtml":"This form documents the intent of members of the Research Community at ISMMS to apply for CTSA/NCATS-related funding opportunities, so that they can obtain appropriate support from our hub.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"1","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"Email Request","icon":10433,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[],"key":""},{"id":"142","name":"Grant Support","descriptionHtml":"","callToAction":"Grant Support","introHtml":"Support related to KL2 Scholar Project, TL1, UL1 Pilot Project","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""},{"id":"43","name":"Multi-Site Study Support Intake Form","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutes for Translational Sciences CTSA</a> and the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institute for Transformative Clinical Trials</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below intake form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Intake Form","introHtml":"","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Questions"},{"id":19,"name":"Regulatory Support"},{"id":20,"name":"Consultations & Services"}],"orderMapping":{"19":[9,13,16,17,15],"20":[14,18,10,11,71,73,145],"1":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ORSHD","spaceName":"Knowledge Base of ORS Help Desk","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ORSHD","isServer":false},"labels":[],"projectKey":"ORS","serviceDeskId":1,"kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ORS","userLanguageHeader":"Research 411 Portal","userLanguageMessageWiki":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.\nNOTE: Add ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageHeader":"Research 411 Portal","defaultLanguageMessage":"The ORS Research 411 Portal provides a single point of contact for research teams to ask any research operations related questions and access assistance with the consultative services that the ORS offers. These include, ClinicalTrials.gov registrations & reporting, IND & IDE application support, protocol development, training & education, recruitment, and multi-site study development & coordination.\n\nNOTE:\nAdd ORS@researchsupport-mshs.atlassian.net to the Safe Sender list in the Junk setting of your Email account.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyMDgsIm5iZiI6MTczMjE3MTAwOH0.sZ1odfxB7Ucv3vLoQoOmsiYkVeZGs5ksa2I3KCzdXTM","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e10ff397-9526-4bc3-8e70-13e821e09030","tokenDurationInMins":20}},"reqCreate":{"id":73,"projectId":10000,"form":{"name":"Multi-Site Study Support Consultation Request","descriptionHtml":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\">Institutes for Translational Sciences CTSA</a> and <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\">InCHOIR</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","callToAction":"Multi-Site Study Support Consultation Request","intro":"Use this form to request support with a multi-site study.","instructions":"The ORS helps investigators to identify and navigate the resources available to MSHS researchers planning to conduct Multi-Site Research Studies. An initial consultation with the multi-disciplinary Hub Liaison Team of the ORS is scheduled for researchers to learn about the resources available locally at ISMMS through its <a href=\"http://icahn.mssm.edu/research/conduits\" class=\"external-link\" rel=\"nofollow noreferrer\">Institutes for Translational Sciences CTSA</a> and <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/654868481?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=1203069590&title=What+is+the+%40%40%40hl%40%40%40Institute%40%40%40endhl%40%40%40+for+Transformative+Clinical+Trials+%28ITCT%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\">InCHOIR</a>. As part of the national network of CTSA, the additional resources of the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/kb/view/291733507?applicationId=ddd170ba-1d00-398a-a0f2-cc9289bbe093&spaceKey=ORSHD&src=-855663997&title=What+is+Trial+Innovation+Network+%28%40%40%40hl%40%40%40TIN%40%40%40endhl%40%40%40%29%3F\" class=\"external-link\" rel=\"nofollow noreferrer\">Trial Innovation Network (TIN)</a> are also available to MSHS researchers for studies that require support not available locally. To request a consultation with the Hub Liaison Team, please complete the below form. The Hub Liaison Team will review the form and contact the PI named below for a consultation.","icon":10432,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10609","fieldConfigId":"10713","label":"Institution Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10834","label":"Icahn School of Medicine Mount Sinai","selected":false,"children":[]},{"value":"10836","label":"The Mount Sinai Hospital (Manhattan)","selected":false,"children":[]},{"value":"10966","label":"Queens Hospital Center","selected":false,"children":[]},{"value":"10967","label":"Elmhurst Hospital Center","selected":false,"children":[]},{"value":"10968","label":"Bronx Veteran Administration","selected":false,"children":[]},{"value":"10841","label":"New York Eye and Ear Infirmary of Mount Sinai","selected":false,"children":[]},{"value":"10838","label":"Mount Sinai Beth Israel","selected":false,"children":[]},{"value":"10837","label":"Mount Sinai Brooklyn","selected":false,"children":[]},{"value":"10840","label":"Mount Sinai Morningside","selected":false,"children":[]},{"value":"10835","label":"Mount Sinai West","selected":false,"children":[]},{"value":"10839","label":"Mount Sinai Queens","selected":false,"children":[]},{"value":"10842","label":"Other-External (Please specify 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Consultation","selected":false,"children":[]},{"value":"10801","label":"ClinicalTrials.gov Assistance","selected":false,"children":[]},{"value":"10808","label":"Clinical Research Orientation","selected":false,"children":[]},{"value":"10805","label":"Clinical Trial Feasibility Inquiry (CRO/Pharmaceutical Company)","selected":false,"children":[]},{"value":"10802","label":"Communication Support","selected":false,"children":[]},{"value":"11022","label":"CTSA Mini-Sabbatical Opportunities","selected":false,"children":[]},{"value":"11066","label":"CTSA Supplement Applications","selected":false,"children":[]},{"value":"10803","label":"Custom Training & Education","selected":false,"children":[]},{"value":"11307","label":"Grant Support","selected":false,"children":[]},{"value":"11140","label":"GARC Update","selected":false,"children":[]},{"value":"10807","label":"IDE Consulting","selected":false,"children":[]},{"value":"10806","label":"IND 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