{"xsrfToken":"49c95d8f4250033a71ca8c2c4919c55ec853ac7b_lout","branding":{"id":"12","key":"oncore","name":"OnCore and Payments Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE3NDY3ODcyMDksIm5iZiI6MTc0Njc4NjYwOX0.43oz12MqrP-FV3psqyZlkWL6FHg2LsAaNM08nOlQucA&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"ATTENTION","userInitialAnnouncementMessageWiki":"<p><font color=\"#800000\"><b>This portal is NOT HIPAA Complaint. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Protected Health Information (PHI)</a></ins> in your ticket request.</b></font></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","announcementHeader":"ATTENTION","announcementMessage":"{color:#800000}*This portal is NOT HIPAA Complaint. Do not enter any +[Protected Health Information (PHI)|https://www.hipaajournal.com/considered-phi-hipaa/]+ in your ticket request.*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#221f72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed3d4d07-37b3-4f11-a195-50126781dbdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkM2Q0ZDA3LTM3YjMtNGYxMS1hMTk1LTUwMTI2NzgxZGJkZiI6WyJyZWFkIl19LCJleHAiOjE3NDY3ODcyMDksIm5iZiI6MTc0Njc4NjYwOX0.a-PTVvR9sEM2DyuKbNAAT0auI2mmoUSjlEvSB9Au3mE&client=e10ff397-9526-4bc3-8e70-13e821e09030&height=300&mode=fit","bannerMediaApiFileId":"ed3d4d07-37b3-4f11-a195-50126781dbdf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"oncore","projectId":10212,"serviceDeskId":12,"name":"OnCore and Payments Service Desk","description":"<p><b>Welcome to the OnCore and Payments Service Desk! You can raise a request from the options provided below.</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #FFFFCE;border-color: #DADADA;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #FFFFCE;\">\n <h5><a name=\"Fortrainingvideos%2Cworkinstructions%2CandtipsheetsvisittheOnCoreCTMSTrainingSharePoint%26gt%3BHEREhttps%3A%2F%2Fmtsinai.sharepoint.com%2Fsites%2FOnCoreCTMSTrainingMSHS\" target=\"_blank\"></a>For training videos, work instructions, and tip sheets visit the OnCore CTMS Training SharePoint > <ins><a href=\"https://mtsinai.sharepoint.com/sites/OnCoreCTMSTraining-MSHS\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HERE</a></ins></h5>\n </div>\n</div>\n<p><br class=\"atl-forced-newline\"> <b>If your request is for the Cancer Center please submit your ticket > <ins><a href=\"https://redcap.mountsinai.org/redcap/surveys/?s=D4CTPEH8HD\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HERE</a></ins></b></p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"158","name":"OnCore Business Analyst Support","descriptionHtml":"","callToAction":"OnCore Business Analyst Support","introHtml":"<p>Request OnCore business analyst support.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"133","name":"OnCore Charge Master","descriptionHtml":"<p><font color=\"red\"><b>Download, complete and attach the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/12/article/923992070\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CHARGE-MASTER-UPDATE-TEMPLATE.XLSX</a> file to this request.</b></font></p>","callToAction":"OnCore Charge Master","introHtml":"<p>Add/Revise/Retire a charge master item or service.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"126","name":"OnCore General Support","descriptionHtml":"","callToAction":"OnCore General Support","introHtml":"<p>Request general OnCore support.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"143","name":"OnCore Protocol Build","descriptionHtml":"<p><b>To use Participant Payments, submit your request > <ins><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/12/group/37/create/161\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>HERE</b></a></ins></b></p>","callToAction":"OnCore Protocol Build","introHtml":"<p>Request OnCore Protocol Build.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"134","name":"OnCore Report","descriptionHtml":"","callToAction":"OnCore Report","introHtml":"<p>Request a custom OnCore report.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"140","name":"OnCore Training","descriptionHtml":"<p>Use this OnCore training request for additional or personalized training not otherwise covered in Peak OnCore training.</p>","callToAction":"OnCore Training","introHtml":"<p>Use this OnCore training request for additional or personalized training not otherwise covered in Peak OnCore training.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"135","name":"OnCore User Access","descriptionHtml":"<p><b>ATTENTION</b><br> New User requests, or additional permission requests, require PEAK certificates to be attached at the bottom of this form.</p>\n<p>For additional information about OnCore access and training requirements click > <a href=\"https://researchroadmap.mssm.edu/reference/systems/oncore/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HERE</a></p>","callToAction":"OnCore User Access","introHtml":"<p>Request to add new user, re-activate and de-activate account, modify permissions or account information, and add contact record only.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"146","name":"OnCore-BOS Calendar Build","descriptionHtml":"<p>Please fill out this form to request an Advarra BOS team calendar build or amendment.</p>\n<p>NOTE: Each iteration of the calendar has a fee associated with it that is billed to the requesting research department by Research Administration IT.</p>","callToAction":"OnCore-BOS Calendar Build","introHtml":"<p>Request an OnCore-BOS Calendar Build.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"159","name":"Participant Payments General Support","descriptionHtml":"","callToAction":"Participant Payments General Support","introHtml":"<p>Request general Participant Payments support.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[37],"key":""},{"id":"161","name":"Participant Payments Protocol Build","descriptionHtml":"","callToAction":"Participant Payments Protocol Build","introHtml":"<p>Request Participant Payments Protocol Build.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[37],"key":""},{"id":"160","name":"Participant Payments User Access","descriptionHtml":"","callToAction":"Participant Payments User Access","introHtml":"<p>Request to create new user, modify permission, or de-activate user for Participant Payments.</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[37],"key":""},{"id":"127","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Email Request</p>","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"OnCore"},{"id":37,"name":"Participant Payments"}],"orderMapping":{"33":[126,135,143,140,146,158,133,134],"37":[159,160,161]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ONCOREKB","spaceName":"OnCore Knowledge Base","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ONCOREKB","isServer":false},"labels":[],"projectKey":"ONCORE","serviceDeskId":12,"kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ONCORE","userLanguageHeader":"","userLanguageMessageWiki":"<h4><a name=\"\" target=\"_blank\" style=\"text-decoration: underline;\"></a><font color=\"#800000\"><b>This portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Protected Health Information (PHI)</a></ins> in your ticket request.</b></font></h4>","defaultLanguageHeader":"","defaultLanguageMessage":"h4.{color:#800000}*This portal is NOT HIPAA Compliant. Do not enter any +[Protected Health Information (PHI)|https://www.hipaajournal.com/considered-phi-hipaa/]+ in your ticket request.*{color}","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3ODc4MDksIm5iZiI6MTc0Njc4NjYwOX0.tUvZGMG8Ob-tQSPrcCCLN-6joYD1VjDOeG9l1cuKXnI","targetCollection":"upload-project-10212","endpointUrl":"https://api.media.atlassian.com","clientId":"e10ff397-9526-4bc3-8e70-13e821e09030","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Office of Research Services","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","kbLinkDomainURLs":["https://researchsupport-mshs.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}