Jira Service Management

{"xsrfToken":"BGT2-3RNK-5G54-QELA_ea9797183b93679ba195e72f5bb9287a6f523bd7_lout","branding":{"id":"12","key":"oncore","name":"OnCore Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002345","headerLinkHoverBGColor":"#002345","headerBadgeColor":"#002345"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964fac0c-53c5-4fff-98bd-3509dbe15235/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NGZhYzBjLTUzYzUtNGZmZi05OGJkLTM1MDlkYmUxNTIzNSI6WyJyZWFkIl19LCJleHAiOjE2NTY5NjczODgsIm5iZiI6MTY1Njk2Njc4OH0.XQ7P0Kcg7KqoPsV4KvyBhD0WJuy3-TtoZCLuS782L4s&client=e10ff397-9526-4bc3-8e70-13e821e09030&mode=fit","logoId":"964fac0c-53c5-4fff-98bd-3509dbe15235","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","userInitialAnnouncementHeader":"Not Sure Where to Go?","userInitialAnnouncementMessageWiki":"Please click <ins><a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HERE</a></ins> to return to the ORS Research 411 Portal main menu. \nThis portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Office of Research Services Help Center","sharedPortalName":"Office of Research Services","announcementHeader":"Not Sure Where to Go?","announcementMessage":"Please click +[HERE|https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/1]+ to return to the ORS Research 411 Portal main menu.\n\n{color:#800000}*This portal is NOT HIPAA Compliant. Do not enter any +[Protected Health Information (PHI)|https://www.hipaajournal.com/considered-phi-hipaa/]+ in your ticket request.*{color}","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#221f72","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ed3d4d07-37b3-4f11-a195-50126781dbdf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTBmZjM5Ny05NTI2LTRiYzMtOGU3MC0xM2U4MjFlMDkwMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkM2Q0ZDA3LTM3YjMtNGYxMS1hMTk1LTUwMTI2NzgxZGJkZiI6WyJyZWFkIl19LCJleHAiOjE2NTY5NjczODgsIm5iZiI6MTY1Njk2Njc4OH0.AK3ojhrF9S5HprHZQEoUuurO-BkW2Fj-0qDiAYXkKAA&client=e10ff397-9526-4bc3-8e70-13e821e09030&height=300&mode=fit","bannerMediaApiFileId":"ed3d4d07-37b3-4f11-a195-50126781dbdf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"12","key":"oncore","projectId":10212,"serviceDeskId":12,"name":"OnCore Service Desk","description":"Welcome to the OnCore Service Desk! You can raise a request from the options provided. \nThis portal is NOT HIPAA Compliant. Do not enter any <ins><a href=\"https://www.hipaajournal.com/considered-phi-hipaa/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Protected Health Information (PHI)</a></ins> in your ticket request.","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"133","name":"OnCore Charge Master","descriptionHtml":"Download, complete and attach the <a href=\"https://researchsupport-mshs.atlassian.net/servicedesk/customer/portal/12/article/923992070\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CHARGE-MASTER-UPDATE-TEMPLATE.XLSX</a> file to this request.","callToAction":"OnCore Charge Master","introHtml":"Add/Revise/Retire a charge master item or service.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"132","name":"OnCore Sponsor","descriptionHtml":"","callToAction":"OnCore Sponsor","introHtml":"Add a new sponsor to OnCore.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"131","name":"OnCore Add Contact","descriptionHtml":"","callToAction":"OnCore Add Contact","introHtml":"Add a new team member to the Staff Name drop-down on the PC Console.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"135","name":"OnCore Add User","descriptionHtml":"","callToAction":"OnCore Add User","introHtml":"Add a new user to OnCore.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"136","name":"OnCore Remove Contact/User","descriptionHtml":"","callToAction":"OnCore Remove Contact/User","introHtml":"Request to remove contact or user from OnCore.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"126","name":"OnCore General Support","descriptionHtml":"","callToAction":"OnCore General Support","introHtml":"Request general OnCore support.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"127","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Email Request","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""},{"id":"134","name":"OnCore Report","descriptionHtml":"","callToAction":"OnCore Report","introHtml":"Request a custom OnCore report.","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""},{"id":"140","name":"OnCore Training","descriptionHtml":"","callToAction":"OnCore Training","introHtml":"Request OnCore Training","icon":10801,"iconUrl":"https://researchsupport-mshs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[33],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[126,131,135,136,132,140,134,133]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ddd170ba-1d00-398a-a0f2-cc9289bbe093","appLinkName":"System Confluence","appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki","spaceKey":"ONCOREKB","spaceName":"OnCore Knowledge Base","spaceUrl":"https://researchsupport-mshs.atlassian.net/wiki/spaces/ONCOREKB","isServer":false},"labels":[],"projectKey":"ONCORE","serviceDeskId":12},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ONCORE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Office of Research Services","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://researchsupport-mshs.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}